01In the app
Open Profile, choose Delete account and confirm. Your account is closed straight away and you are signed out on every device.
02Without the app
Send us a WhatsApp message from the mobile number on your account, or email shalimarbaghouse@gmail.com, saying “Please delete my Shalimar Bag House account”. We may call that number to check the request is really yours, then we delete the account and tell you when it is done.
03What is deleted
Everything that identifies you:
- your account and sign-in — your name, mobile number and password;
- your shop or business name and your city;
- your profile photo and your Saved list;
- your chats with us, including your Shalimar Assistant conversations;
- your phone's notification token, so the app stops sending you notifications.
04What is kept, and why
Only what we need as business records or as proof:
- the enquiries you sent — the product, colour, quantity and date — with your name and mobile number removed;
- the record of your consent — the date and time you accepted our terms and privacy policy — which the law asks us to be able to show;
- copies inside our backups, which are replaced in the normal backup cycle.
05Messages on WhatsApp
Conversations you had with us on WhatsApp live in WhatsApp, not on this website. You can delete the chat on your phone, and if you ask, we delete it on ours too.
06This cannot be undone
A deleted account cannot be brought back. You are welcome to create a new account later with the same mobile number.