01Who we are
Shalimar Bag House, Kolkata, West Bengal — a manufacturer and wholesaler of bags. This policy covers this website and the Shalimar Bag House app. Questions about your data reach a person at shalimarbaghouse@gmail.com or +91 88105 83778.
02What we collect
Only what a buyer account and an enquiry need:
- your name and mobile number — your mobile number is how you sign in;
- your password, stored only in scrambled (hashed) form, so nobody can read it — not even us;
- your shop or business name and your city, if you choose to give them;
- a profile photo, if you choose to add one;
- the enquiries you send us — the product, colour, quantity and your message — and the messages you exchange with us in the chat;
- the products you save to your Saved list;
- your phone's notification token, if you allow notifications in the app;
- app crash reports (see below).
03What we do not collect
We do not ask for your email address, a delivery address or any payment details. Nothing is bought or paid for on this website or in the app, so we never see a card number, a UPI ID or a bank detail. There are no one-time codes (OTPs) and no Google sign-in. If you choose to email us, we keep that email like any other message to us.
04Why we use it
To show wholesale prices to signed-in buyers; to answer your enquiries and messages on WhatsApp, by phone or in the app; to recognise your account when you sign in; to let you know when we reply; and to keep the website and the app working and safe — for example, to stop someone guessing passwords.
05The app's permissions
The app asks for a permission only when you use the feature that needs it, and it works without the ones you refuse:
- Camera and photos — only to take or choose your profile photo, when you decide to. Only the picture you pick is uploaded.
- Notifications — to tell you when we reply to an enquiry or a message. You can switch them off in your phone's settings at any time.
- Anything else — for example the microphone, if you call us from inside the app — is asked for only at the moment a feature needs it. The app never tracks your location in the background.
06WhatsApp and phone calls
When you tap WhatsApp or Call, your phone opens WhatsApp or its dialler and you contact us directly. A WhatsApp conversation is carried by WhatsApp under its own terms, and we see your WhatsApp name and number as anyone you message does. We count the taps on these buttons for each product — with your account if you are signed in — so we can see which designs buyers ask about. We do not see anything else from your phone.
07Chats with us and Shalimar Assistant
When you message us in the chat on this website or in the app, we keep the conversation so whoever answers can see what was already said. Some replies come from Shalimar Assistant, an AI assistant that works only from our own product list; its replies are written by an AI service working on our behalf, and a person from Shalimar Bag House can read the conversation and take over. Please never share a password in any chat.
08Crash reports
If the app hits an error it sends us the error message, the screen it happened on, the app version and your phone's operating system, so we can fix it. These reports do not include your name or number. The app shows no advertising and does not use an advertising ID.
10Who else sees it
We do not sell your data and we do not share it for anybody's advertising. It reaches only the services that run the website and the app for us: our hosting provider; Google Firebase, for app notifications and crash reports; the AI service that drafts Shalimar Assistant's replies; and the email service that brings a copy of your enquiry to our own inbox. If you message us on WhatsApp, WhatsApp carries that conversation.
11How long we keep it
Your account, profile photo, Saved list and chats are kept while your account is open, and deleted when you delete it. Enquiries are kept for as long as we need them as business records — once your account is deleted they are kept without your name and mobile number. Crash reports are kept only as long as they are needed to fix the problem.
12Your rights
You can ask us for a summary of the personal data we hold about you, ask us to correct or update it, or ask us to delete it, and you can withdraw your consent at any time — we will then close your account. You can also name someone who may use these rights for you if you cannot. Write to shalimarbaghouse@gmail.com or send a WhatsApp message to +91 88105 83778; we do not ask for a reason.
13Deleting your account
In the app, open Profile and choose Delete account. Without the app, follow the steps on our Delete your account page (shalimarbaghousekolkata.com/delete-account/). Your account, profile photo, Saved list and chats are erased; enquiries stay in our records without your name and number.
14Children
This website and the app are for businesses and adult buyers. We do not knowingly collect data from children. If you believe a child has created an account, tell us and we will delete it.
15Questions and complaints
For any question or complaint about your data, contact Shalimar Bag House, Kolkata, West Bengal: shalimarbaghouse@gmail.com or +91 88105 83778. If you are not satisfied with our answer, you may approach the Data Protection Board of India.
16Changes to this policy
When we change this policy we update it on this page and change the date at the top.